Well, we’ve been open for business for two weeks now after our unfortunate flooding incident and we are thankfully getting back to normal with our old customers gradually realising that we are opened again and new customers wandering in off the street having not realised that we even existed! We have only been here for 25 years! We had some newcomers in last night who, like many people, have walked past our entrance for years and were not aware that behind the “unusual” exterior, at the top of Glasgow’s most prestigious shopping street, lay a hidden gem of a restaurant (to quote one of our reviewers!).
For those of you not aware of our location, we are tucked down in the basement of a building which has been earmarked for redevelopment for the last 13 years. Hence, our “shabby” (to quote another) exterior can be off-putting to some people who are not familiar with what lies beneath. It is such a shame that people judge on appearance rather than what to us is the most important thing, the food. A restaurant can have the best lighting, crisp white linen tablecloths and designer furnishings which will initially impress their clients but does the food match the decor? We have had so many people come down for the first time and actually screw up their faces (they think we didn’t see them but we did) because they judged us on our appearance and not what was actually inside. I’ve overheard a lady berating her husband for taking her to a place “like this” as she walked in the door. Not only did she eat her words but she ate everything on her plate and apologised for her reaction afterwards (and she has since returned). There is an old saying “All that glitters is not gold”. We may not have had the beautiful, shiny decor, we had more. Good food and atmosphere is crucial, without that, no interior designer in the world can save your business. Now that we have had our makeover, we see no more screwed up faces as they enter and no more hurtful comments that they think we can’t hear. The funny thing is, many of our customers have been recommended to come by friends or by reading an online review from before we were “rejuvenated”. We just know (going by the reviews) that the friends who have recommended us have told them “don’t worry what it looks like, it’s the best Italian in Glasgow”, they then walk in expecting the worse and think “It’s not that bad!”
So to all of you who may walk past our not so nice entrance on Buchanan Street and think the worst, take a chance, venture in and discover the hidden treasure that lies beneath the not so perfect exterior, you won’t regret it.